Returns and Exchanges
Returns and Exchanges
At "Wanoshoku," we take every precaution to ensure the quality of our products, but if there is a defect in the product you receive, we will do our best to resolve the issue.
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Returns and exchanges due to customer convenience
Due to the nature of food products, we cannot accept returns or exchanges for personal reasons (such as "it's not what I expected" or "it wasn't my favorite flavor"). We appreciate your understanding.
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Returns and exchanges due to defects on our part
We take every precaution to ensure the quality of our products, but in the unlikely event that any of the following occurs, we will be responsible for handling returns or exchanges.
If you receive a product that is different from the one you ordered
• If the product is damaged or soiled
We apologize for the inconvenience, but please contact us via the inquiry form or email within 7 days of receiving the product . In that case, we will cover the shipping costs.
■ Contents to be contacted
When contacting us with an inquiry or to request a return or exchange, please provide the following information to ensure we can assist you smoothly.
①Name
② Order number (listed in the order confirmation email)
③Reason for requesting return or exchange
④Photos showing the condition of the product (please attach if possible)
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Refund Policy
If you wish to return an item, we will process your refund once we receive the returned item.
• Credit card payment
Your credit card company will process the cancellation or refund of your payment.
Your credit card company will process the cancellation or refund of your payment.
